Returns & refunds

Returns & Refund Policy

TS Home Supply · South El Monte, CA

At TS Home Supply, we inspect every product before it is handed to the client. Please read this policy carefully — it applies to all purchases made through our showroom or sales team.

For any return or refund request, email us at support@tshomesupply.com with your invoice number and the item(s) you are returning.

Returns Within 30 Days

Items returned within 30 days of the invoice date are eligible for a full 100% refund — provided the item is in great condition with no scratches, dents, or any signs of damage, and is in its original packaging.

Returns After 30 Days

Returns requested more than 30 days after the invoice date are subject to a 25% restocking fee, even if the item is in perfect condition.

The 25% fee is calculated on the invoice price of the specific item(s) being returned — not the total order. For example, if you are returning one item from a larger order, the fee applies only to that item's price. The invoice price used is the amount after any discounts and taxes applied at time of purchase.

Scratched or Damaged Items — No Returns, No Exceptions

We do not accept returns on any item that has been scratched, dented, or shows any signs of damage or wear — regardless of when the return is requested.

We perform a thorough inspection of every product before it leaves our hands. If an item was in good condition when handed to the client, we are unable to process a return if it is later presented in a damaged state.

Please inspect your items at the time of pickup or delivery. If something arrived damaged, contact us at support@tshomesupply.com immediately.

Sample Products — Loaned for Trial Use

When we provide a product to a client or partner company on a sample or loan basis for trial use:

  • The product must be returned within 30 days of the loan date to be eligible for a refund.
  • After 30 days, there are no returns and no refunds — no exceptions.

Showroom Samples — Sold As-Is

All showroom sample sales are final. No returns. No refunds. Items purchased directly from our showroom floor as samples are sold as-is and are not eligible for return or refund under any circumstances.

Refund Processing

Once we receive and inspect an approved return, refunds are issued to your original payment method within 5–10 business days.

Questions? Email us at support@tshomesupply.com.